gat99 Terms and Conditions

1.1Platform Overview

gat99 is an online betting and casino platform that offers sports betting, live casino, slot games, fishing games, and various card games to users in Bangladesh. We are committed to providing a safe and reliable environment.

1.2Acceptance of Terms

These Terms constitute a legally binding agreement. By accessing or using the platform, you confirm that:

• You are at least 21 years of age.
• You are voluntarily and knowingly agreeing to these Terms.
• You are using the account in your own name and for yourself.
• All information provided is accurate and truthful.

1.3Changes to Services

gat99 reserves the right to change the type of services, available games, promotional offers, and platform functionality at any time. In the event of any significant changes, we will endeavor to notify users as far in advance as possible.

2.1Age Requirement

The minimum age to participate on gat99 is 21 years. We strongly oppose gambling by minors and verify age through identity checks. Anyone who registers with a false age will have their account closed immediately, and any deposited funds may be forfeited.

2.2Registration Requirements

When registering, users must meet the following conditions:

• A valid mobile number must be provided.
• Accurate and complete personal information must be provided.
• Each person may create only one account.
• Creating multiple accounts from one household or one device is prohibited.

2.3Identity Verification

gat99 reserves the right to verify a user's identity at any time. A national identity card, passport, or birth certificate may be requested for verification. If the required documents are not provided, the account may be temporarily restricted.

3.1Login Security

The security of your gat99 account is entirely your responsibility. Keep your password confidential and do not share it with any third party. If you suspect unauthorized access to your account, contact our support team immediately.

3.2Updating Information

Keep your account information accurate and up to date at all times. For changes to your mobile number or any other important information, please contact customer support.

3.3Account Transfer Prohibited

Selling, transferring, or renting your account to any other person is strictly prohibited. If such activity is detected, the account will be permanently closed.

4.1Accepted Payment Methods

gat99 currently processes transactions through the following mobile financial services:

• bKash — Bangladesh's leading mobile payment service.
• Nagad — Mobile financial service of the postal department.
• Rocket — Dutch-Bangla Bank's mobile wallet service.
• Upay — Another reliable mobile payment option.

4.2Deposit Limits

The minimum deposit amount is ৳100 (for all methods). Deposit processing is usually completed instantly. If there is any delay, please notify our support team.

4.3Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawal requests generally take 15 minutes to 2 hours to process. The following conditions must be met before a withdrawal can be completed:

• Identity verification must be completed.
• Withdrawals must be made using the same method as the deposit.
• The applicable wagering requirements for any bonus must be fulfilled.
• If there is any active investigation or restriction on the account, withdrawals will be on hold.

5.1Welcome Bonus

gat99 offers new members a 150% bonus on their first deposit, up to ৳15,000. For example: a deposit of ৳1,000 earns a ৳1,500 bonus and the total balance becomes ৳2,500. Or a deposit of ৳22,000 earns a maximum bonus of ৳15,000, for a total of ৳37,000.

5.2Wagering Requirements

A wagering requirement applies to all bonuses. For the welcome bonus, the wagering requirement is 10 times the bonus amount, and it is calculated on the bonus amount only. Example: ৳1,500 bonus × 10 = a total of ৳15,000 must be wagered before the bonus winnings can be withdrawn.

5.3General Bonus Terms

The following rules apply to bonus usage:

• Each bonus offer can only be claimed once.
• Bonus funds cannot be withdrawn directly — the specified wagering must be completed first.
• If any account is suspected of bonus abuse, gat99 reserves the right to cancel the bonus.
• Bonus offers have a set expiry date — any unused bonus will be cancelled once it expires.
• Collecting bonuses using multiple accounts is strictly prohibited.

6.1Game Results

All game results on gat99 are determined through impartial and automated technology. We use verifiable systems to ensure fair play. If you have any objection to a game result, please contact customer support within 24 hours.

6.2Sports Betting

The sports betting section offers markets for cricket, football, kabaddi, and various other sports. If an event is cancelled or postponed before a bet becomes active, the bet amount will be refunded. As examples of common betting markets — for a Bangladesh vs India match, markets such as match winner, total runs, or first wicket are available.

6.3Technical Errors

If any game or bet remains incomplete due to a technical issue or server error, gat99 reserves the right to refund the relevant bet amount. If an attempt is made to secure unusual winnings by exploiting a technical error, the account may be cancelled.

6.4Live Betting

In live betting, odds may change at any time. If the odds change before a bet is confirmed, the bet will be booked at the last accepted odds. gat99 reserves the right to set or change any betting limits.

7.1Strictly Prohibited Activities

The following activities are completely prohibited on the gat99 platform:

• Creating or operating multiple accounts.
• Playing games using bots, automated software, or artificial intelligence.
• Colluding with other users to fix results or form a syndicate.
• Attempting to breach or hack the platform's security systems.
• Using the platform for money laundering or transactions involving illegal funds.
• Making deposits using fake or stolen payment information.
• Deliberately exploiting any vulnerability in the game system.
• Threatening or harassing other users.

8.1Our Commitment

gat99 is firmly committed to responsible gambling. We believe gaming should be an enjoyable form of entertainment, not a cause of financial hardship. To this end, we provide users with various self-control tools.

8.2Self-Exclusion Feature

If you feel that gambling is having a negative impact on your life, you can request a temporary or permanent closure of your account through our support team. While self-exclusion is active, we will not send any promotional messages.

8.3Signs of Problem Gambling

Be alert and seek help if you notice the following signs:

• Continuously playing to try to recover money you have lost.
• Hiding your gambling from family or friends.
• Losing focus on daily tasks or responsibilities.
• Taking on debt or selling assets to fund gambling.

For more information, visit our Responsible Gaming page.

9.1Data Collection and Use

gat99 collects users' personal information solely for the purposes of providing services, identity verification, and security. We do not sell personal information to third parties. For details on data protection, please read our Privacy Policy.

9.2SSL Encryption

All your transactions and personal information are kept secure through SSL encryption technology. We regularly review and improve our security measures to ensure your information remains protected at all times.

9.3Cookies and Tracking

Our website uses cookies to improve its services. You can control cookies through your browser settings, but some services may be limited as a result.

10.1Service Interruptions

gat99 strives to provide continuous and uninterrupted service, however the service may be temporarily unavailable due to technical maintenance, server issues, or other unavoidable reasons. gat99 bears no liability for compensation in such situations, but every effort is made to resolve the issue as quickly as possible.

10.2Third-Party Content

Our platform contains content from third-party game providers such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Ezugi, Microgaming, and NetEnt. These providers may have their own terms and conditions that apply. gat99's liability is limited regarding any matters related to the outcomes of their games.

10.3Financial Losses

Gaming is inherently risky and there is a possibility of financial loss on all bets. gat99 is not responsible for any financial losses resulting from a user's gaming activities. Only play with money you can afford to lose.

11.1Account Closure by gat99

gat99 reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• If any clause of these terms and conditions is violated.
• If evidence of fraud, deception, or unethical activity is found.
• If registration was completed using false information.
• If evidence of operating multiple accounts is found.
• If evidence of an account being operated on behalf of a minor is found.

11.2Account Closure by the User

You may request to close your account at any time by contacting our customer support. Any outstanding balance should be withdrawn before the account is closed. Bonus balances will be forfeited if all applicable wagering conditions have not been met.

12.1How to Submit a Complaint

In the event of a complaint or dispute, please contact our customer support first. We take every complaint seriously and work toward a fair resolution. Attaching relevant information, screenshots, or evidence along with the complaint helps achieve a faster resolution.

• Live Chat: For 24/7 instant support.
• Email: [email protected]

12.2Final Decision

The decision of gat99's management shall be considered final in all disputes, unless a clear error or new information is proven. Every complaint is investigated impartially.

12.3Chargeback Policy

If an unjustified or fraudulent chargeback request is made, the account will be suspended immediately and all information will be forwarded to the payment provider. It is advised to contact us directly to resolve any issue rather than initiating a chargeback.